CUSTOMER PERSONAL DATA PROTECTION
Valid from: 25.05.2018
At STENDOR SA the protection of your personal data is part of our general philosophy to build strong relations of trust and assure the highest possible customer satisfaction.
We appreciate your trust and we make every possible effort to store and process with utmost care the information you share with us.
At STENDOR SA we enhance the protection of your personal data by implementing internal management procedures technical data security measures, as well as physical data protection measures by continuously evolving our systems and procedures.
We thank you for your continued interest and support.
"Personal data" means any information that is collected or recorded in a form that may allow direct (e.g. surname) or indirect (e.g. phone number) your identification as a natural person.
3. For what purposes do we collect data?
We collect and use your personal data in order to manage your relation with STENDOR SA and in order to offer our Services to you. Certain personal data are collected to provide you with personalised and improved services. We collect personal data with the following purposes:
a. Management of reservations and other hospitality services
b. Management of your stay at the Hotel
c. Improvement of our hotel services
d. Management of our relations with you before, during, and after your stay
e. Improvement of our Services
f. System security
g. Compliance with Greek and European law
h. Safe use of the services of our facilities
4. What personal data do we collect?
Information provided directly by you
A number of our Services may offer the possibility to provide information directly to us. For example:
The information we are obliged to request about you and/or your family members is the following:
The data we collect on persons under the age of 18 are restricted to given name, surname, nationality, and date of birth, and can be provided only by an adult / guardian. We thank you for your efforts to ensure that children do not send us personal data without your consent (especially through the internet). Should any information of this type be sent to us, you can communicate with the Data Privacy department (see section “Questions and contact”) to schedule the deletion of such information.
Moreover, information such as your passport number, your recreational activities, your hobbies, any health issues that you may have, or whether you are a smoker or not, can possibly be described as sensitive. We retain such information only if we are obliged to do so by applicable law or if you have explicitly given us your consent (e.g. in order to provide you with an appropriate Service, such as a special diet)
Information on your use of our Services
Apart from the information provided directly by you, we may also collect information on your use of our Services through the software of your device, or by other means. For example, we may collect:
Information from third parties
We may receive information about you from available public and commercial sources (to the extent permitted by law), which we may combine with other information that we receive directly from you, or in relation to you. We may also receive information about you from third party social networking services when you choose to connect to such services.
Other information we collect
We may also collect other information about you, your device or your use of services in manners described at the point of collection, or otherwise with your consent.
You may choose not to provide certain types of information, but this may influence the possibility to use certain Services.
5. When do we collect personal data?
We may collect personal data in various cases, such as:
a. Hotel activities:
b. Participation in marketing programmes or events:
c. Transmission of information from third parties:
d. Actions through electronic devices
6. Third party access terms to your personal data
At STENDOR SA, it is part of our philosophy and basic principles to not disclose your information with third parties for their unrelated business or marketing purposes, without your consent. However, we may disclose your information to the following entities.
- in order to comply with the law or in order to comply with a mandatory legal procedure (such as search warrants or other court orders),
- in order to confirm or implement our compliance with the policies governing our Services; and
- in order to protect the rights, ownership or security of STENDOR SA, business partners or customers.
In order to provide you the best possible service, we allow access to your personal data or to certain categories thereof to competent, authorised members of our personnel. This includes:
7. Protection of personal data during international transfer
For the purposes set out in Article 3 of this Charter, we may transfer your personal data to internal or external recipients who may be located in countries that offer different levels of protection for personal data. Kindly note that data protection and other laws in the countries to which your information may be transferred may not be equally protective as in your country. The transfer will take place according to the legislation on the processing of personal data, in order to ensure sufficient protection of your personal data.
STENDOR SA implements suitable measures in order to ensure safe transfer of your personal data to an external recipient located in a country that offers a different level of privacy than the one proposed by the country where the personal data are collected.
8. What we do to keep your information safe
We have taken reasonable organisational and technical measures in order to protect the information we collect in relation to our Services, especially with regard to any sensitive personal data that happen to be collected. Our IT department implements the international standards and practices in order to ensure the safety of the networks and the encryption of the data. However, you should bear in mind that despite the reasonable measures that we take for the protection of your information, no website, internet transmission, computer system or wireless connection is ever completely safe.
9. Data storage
We take reasonable measures in order to ensure that the information concerning you will be stored no longer than needed for the purpose for which it has been collected and no longer than required by the contract or the applicable legislation.
10. Cookies, beacons and similar technologies
Cookies are small files that store information on your computer, mobile phone, or other device. They allow the entity who places these files on your device to identify you across different websites, services, devices and/or browsing times. Cookies serve a range of useful purposes. For example:
When you use a web browser in order to access our Services, you can make settings in your browser to accept all cookies, to reject all cookies, or to notify you when cookies are sent. Each browser is different. Refer to the “Help” menu of your browser in order to find out how you can change your cookie preferences. The operating system of your device may offer more control settings for cookies. However, please note that certain Services may have been designed in order to work with cookies and that deactivating cookies may affect your ability to use these Services or a specific part thereof.
Other local storage
We, as well as certain third parties, may also use other kinds of local storage technologies, such as Local Shared Objects (commonly called “Flash cookies”) and local HTML5 storage (HTML5 Web Storage) in conjunction with our Services. These technologies are similar to the aforementioned cookies, in the sense that they employ storage on your device and can be used to store information concerning your activities and preferences. However, these technologies may use different parts of your device than typical cookies, and therefore may not be controlled with the standard tools and browser settings.
We, and certain third parties, may also use technologies called “beacons” (or “pixels”) that send information from your device to a server. Beacons can be incorporated in internet content, videos and emails, and allow a server to read certain types of information from your device, to know when you have viewed specific content or a specific email message, to determine the time and date on the beacon was viewed, and IP direction of your device. We and certain third parties may use beacons for a variety of purposes, such as to analyse the use of our Services and (in combination with cookies) to offer you more relevant content and advertisements.
By accessing and using our Services, you agree to the storage of cookies, other local storage technologies, beacons, and other information on your devices. You also allow us and the aforementioned third parties to access these cookies, local storage technologies, beacons and information.
11. Access and correction of your data - Right to erasure (‘right to be forgotten’)
According to the legislation in certain jurisdictions, you may be entitled to request details on the information that we collect and to correct any inaccuracies that may be contained in such information. All other lawful user rights remain unaffected. If permitted by law, we may charge you a small fee for the provision of this possibility. We may refuse to handle requests that are repeated to an unreasonable degree, require disproportional technical effort, jeopardise the privacy protection of others, are extremely unpractical, or involve access that is not otherwise required by domestic law. If you wish to submit a request for access to your data, please contact the Data Privacy department (see section “Questions and contact”).
Υου have the right to obtain from the controller the erasure of your personal data.
13. Questions and contact
If you have any questions with regard to this policy or the protection and safety of data at STENDOR SA, please contact the Data Privacy Department at the following address:
Data Privacy Department - Attn. Mr. D. Tsimis
108, Archimidous Str. , PO BOX 222 - 19400 Koropi, Greece
Telephone: +30 210 6022247 / +30 22820 41177
Fax: +30 210 6022247 / +30 22820 41681
Email: [email protected]